Let’s try and answer all your questions
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Hi! I am Kai Steinbeck and apart from making amazing SCUBA mask straps I also run the PADI IDC programs in Australia and the Caribbean. Check it out:
Two styles of mask straps, what is the difference?
Thread through – this style of mask strap requires you to have your “rubber or silicon” mask strap that came originally with your mask. You undo one side and thread your existing strap through the new neoprene mask strap you orders. Your exiting strap runs through the neoprene mask strap and attaches back onto your mask.
Full replacement – as the name says it completely replaces your mask strap. Your original ‘rubber or silicon” strap is replaced. Where it originally attached on your mask you will use our mask strap which has velcro on both sides. Slide it onto the clips on your mask and press the velcro together. Don’t worry, it will not come apart.
What can we embroider?
The process of embroidery is different from printing. Printed scuba mask or BCD straps can peel or crack. Embroidery however is not great for very fine detail so keep that in mind. The bigger and simpler the design the better it will come out.
How much text can I have?
The fear of long words is called Hippopotomonstrosesquippedaliophobia. Guess what, your mask strap, cap, hood and BCD strap is afraid of long words too, so keep it short. The smaller the typeface the less clear it will be. So keep in mind how much text you need on the mask tamers.
what images can i get on my order?
We are happy to make custom design embroidered items for you. Keep in mind that if the image is copyright then we can not use it. Want the logo of your favourite sports team, or a Disney character like Nemo? Sorry, we can’t afford the lawsuit so we can not embroider it. Having said that we can source copy right free images, so get in touch and we’ll see what we can make for you. We have done dogs, dinosaurs, hamburgers, goats and so many more. We love what you guys come up with. Want to order your own custom made SCUBA mask strap? go here
what about shipping?
Shipping is not cheap, we don’t set the prices, fly the planes or drive the delivery trucks. We want it to be faster and cheaper too and we will do our best to always look for cheaper rates. You will note that there are two options to pay for shipping. The cheaper version does not have tracking and the more expensive one does. We will ship your order with either the post, UPS or DHL and prefer to ship with tracking. Since your item is custom made it can take up to three weeks for us to ship it. We are normally much faster than that, but if we are really busy it can take up to 21 days to dispatch.
Shipping overseas and duty payable
If you live in one of those incredible overseas places then your government may want to charge you duty for an item that was not made in your home country. Go figure…. We include all the information on the packaging and require your phone number and email address so that customs can contact you if they want to charge you import fees. Whilst we love to be charitable, we can not pay for those fees and they are up to you to pay.
MEET OUR TEAM
WE MAKE MASK STRAPS, BCD straps, caps and beanies &
we run PADI IDC programs in Australia and the Caribbean
KAI STEINBECK
PADI COURSE DIRECTOR
ASH SMITH
PADI STAFF INSTRUCTOR
Phoebe webb
PADI STAFF INSTRUCTOR